Shipping and Return/Refund Policy

FLW Outfitters is thrilled to connect you with our unique, sustainable clothing line. We offer convenient ways to receive your items, matched with a transparent policy to ensure your satisfaction.

Shipping Options:

1. Free Local Pick-Up: Collect your order at no extra cost from our location in Niagara at 6160 Church’s Lane, Niagara Falls. A perfect way for our local customers to receive their items promptly and personally.

2. $6.00 Lettermail: Available exclusively within Canada for purchases of ONE Child item. Please note, this option does not include a tracking number. Customers choose this method at their own liability. FLW cannot be held responsible for packages that are not received.

3. $15.00 Tracked Shipping: For those who prefer peace of mind, we offer tracked shipping across North America for $15.00. A tracking number will be provided, allowing you to monitor the journey of your order.

Order Modifications and Cancellations
We understand that plans can change. Should you need to cancel or modify your order, please do so within 24 hours of your purchase. This timeframe allows us to manage our inventory effectively and accommodate your request.

Return and Refund Policy
Your satisfaction is paramount to us. If, for any reason, you are not completely happy with your purchase, returns are accepted within 14 days of receipt of delivery. To initiate a return, please contact us with your order details.

Please note, items must be returned in their original condition. Upon receipt and inspection of the returned item, your refund will be processed. We strive to ensure this process is as smooth and swift as possible.

Important: FLW Outfitters is not responsible for Lettermail packages that are undelivered. We recommend considering our tracked shipping option for greater peace of mind.

We're here to support you every step of the way. For any further queries regarding our shipping or return/refund policy, please don't hesitate to get in touch. Our team at FLW Outfitters is committed to ensuring you have a delightful shopping experience.